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Privacy Policy

Last Updated: 01-01-2026

Pamu Trips (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you access or use our website, mobile applications, and related services (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you register, book a service, or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Address and location details

  • Government-issued identification (only where legally required for hosting or verification)

1.2 Account & Booking Information

  • Login credentials (encrypted)

  • Booking details and transaction history

  • Communication between Guests and Hosts through the Platform

1.3 Payment Information

Payments are processed through secure third-party payment gateways.
We do not store your full debit/credit card details.

1.4 Technical & Usage Data

  • IP address

  • Device type, browser, and operating system

  • Pages visited, time spent, and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Provide and operate the Platform

  • Process bookings and payments

  • Verify user identity and prevent fraud

  • Facilitate communication between Guests and Hosts

  • Improve platform functionality and user experience

  • Send booking confirmations, updates, and service notifications

  • Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

3. Sharing of Information

We may share your information only in the following cases:

3.1 With Hosts and Guests

Limited information necessary to complete bookings and provide services.

3.2 With Service Providers

Trusted third parties such as:

  • Payment gateways

  • Hosting and IT infrastructure providers

  • Analytics and marketing service providers

These parties are bound by confidentiality obligations.

3.3 Legal & Regulatory Disclosure

When required by law, court orders, or government authorities.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site performance

  • Remember user preferences

  • Analyze traffic and usage patterns

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Platform.

5. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • Secure servers

  • Encryption of sensitive information

  • Restricted access controls

However, no system is completely secure. We cannot guarantee absolute data security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

7. User Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your account and personal information (subject to legal obligations)

  • Withdraw consent where applicable

Requests can be made by contacting us using the details below.

8. Third-Party Links

Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies separately.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Pamu Trips
Website: www.pamutrips.com
Email: [Add official email]
Phone/WhatsApp: [Add official number]