Help Center
Welcome to the Pamu Trips Help Center.
Here you’ll find answers to common questions related to bookings, payments, cancellations, hosting, and account support.
If you don’t find what you’re looking for, our support team is always here to help.
Getting Started
What is Pamu Trips?
Pamu Trips is a travel and hospitality platform that connects travelers with homestays, holiday homes, and local experiences while empowering local communities.
Who can use Pamu Trips?
Guests looking to book homestays or travel services
Hosts/Vendors who want to list their property or services
You must be 18 years or older to use the platform.
For Guests (Travelers)
How do I make a booking?
Search for a stay or service
Select dates and review details
Complete payment through our secure gateway
Receive booking confirmation via email/SMS
Can I book without creating an account?
Some features may be accessible without an account, but creating an account is recommended to manage bookings and receive support.
Are the listings verified?
We take reasonable steps to verify hosts and listings. However, Pamu Trips acts as a platform facilitator and does not guarantee the quality or condition of properties.
How do I cancel a booking?
Cancellation policies are set by individual hosts.
Please check the cancellation terms mentioned on the listing before booking.
When will I get my refund?
Refund timelines depend on:
Host cancellation policy
Payment gateway processing time
Approved refunds are usually processed within 5–10 business days.
Payments & Pricing
What payment methods are accepted?
We support secure online payments through third-party payment gateways. Available methods may include:
UPI
Debit/Credit Cards
Net Banking
Wallets (subject to availability)
Are there any hidden charges?
All applicable charges, including service fees and taxes, are displayed before payment confirmation.
For Hosts / Vendors
Who can list on Pamu Trips?
Homestay owners
Holiday home owners
Local service providers (subject to approval)
You must comply with local laws, licenses, and regulations.
How do I list my property?
Register as a Host
Submit property details and required documents
Complete verification
Publish your listing after approval
Does Pamu Trips provide training or setup support?
Pamu Trips may provide basic onboarding guidance and hospitality support, subject to availability. We do not guarantee funding or interior setup services unless explicitly agreed.
How do hosts receive payments?
Payments are processed through the platform after booking completion, subject to applicable service fees and settlement timelines.
Account & Security
How do I update my account information?
Log in to your account and update your profile details from the dashboard.
I forgot my password. What should I do?
Use the “Forgot Password” option on the login page to reset your password securely.
Is my personal data safe?
Yes. We follow reasonable security practices to protect user data. For details, please refer to our Privacy Policy.
Reviews & Ratings
Can I leave a review?
Yes. Guests can leave reviews after completing a stay.
Can reviews be removed?
Reviews that are abusive, fake, or violate platform policies may be removed at our discretion.
Technical Support
The website/app is not working properly
Try the following:
Refresh the page
Clear browser cache
Check your internet connection
Try a different device or browser
If the issue persists, contact our support team.
Contact Support
If you need further assistance, reach out to us:
Pamu Trips Support
📧 Email: [Add support email]
📞 Phone / WhatsApp: [Add support number]
🌐 Website: www.pamutrips.com
Support Hours:
[Add working hours, e.g., 9:00 AM – 6:00 PM IST]